Anthem Five provides warranty for products sold and services provided. Details are provided on the Warranty page.
Impressions are required for custom in-ear headphones. The cost of getting impressions made isn't included in the cost of in-ear headphones.
Order cancellations and refunds must be requested before the in-ears are built. Once the build process for your in-ears has started, refunds are not granted.
Pre-orders must be paid for at time of order. There is no guaranteed ship date. If we are not able to fulfill your order within 12 months, your money will be refunded automatically.
Build time for custom in-ear monitors begins from the time that Anthem Five receives your order and your pre-approved impressions.